What We Offer
This course develops participants understanding of what workplace conflict is, the types of behaviour this includes and the impact of violent and aggressive behaviour. Participants will learn skills to de-escalate and prevent potential conflict and explore the different ways of dealing with it. Emotional resilience, communication and assertiveness skills are covered to help employees deal with conflict confidently and positively. Our training educates, refreshes and re-motivates workers by encouraging them to consider what they can do to reduce conflict in the workplace, therefore improving employee morale and positive well-being.
What the course provides
- An understanding of what workplace conflict is
- The ability to recognise and manage conflict
- An understanding of different ways of dealing with conflict
- An understanding of how to de-escalate & prevent conflict