Hours: 14 hrs per week

Main objective

To increase school bookings and manage those bookings/clients effectively.

Duties and key responsibilities:

• Identifying and making contact with possible clients through letter, telephone and email
  • Direct mail marketing campaigns will take place between each academic term
  • Keeping an up to date contact database
  • Secure bookings with clients and liaise with SAV education staff
  • Keep bookings calendar up to date and be able to provide progress reports/updates to line manager
  • Maintain good and regular relationships with clients
  • Carry out and coordinate requests for feedback and service improvement questionnaires
• To adhere to the organisations policies and procedures.
• Attend client meetings should this be required
• Maintain open and regular communications with clients, other staff members and the board of trustees
• Attend any required training
• Work with marketing and PR services to coordinate and execute any planned marketing campaigns
• Work to targets set by the board of trustees and/or the line manager
• Social media marketing for the charity
• Manage telephone and email enquiries - including in hours divert to suitable phone (may be a personal phone at no charge to the employee)
• Maintain customer and bookings databases
• E-newsletters
• Website maintenance
• Other administrative duties as required by the organisation
• Invoice clients, manage grant funds and SAV staff invoice
• Website enquiries

Person Specification: Sales and Bookings Officer

Essential:

1. Good experience of working within the sales and marketing sector. Experience of working in the education sector desirable.
2. Excellent interpersonal skills including customer care and communication skills with substantial experience of communicating effectively with a wide range of people using different media and in different situations.
3. Excellent listening skills and an empathic understanding.
4. Organised and pro-active with excellent self-management skills
5. Excellent time management skills. Able to plan projects and meet targets set within the selected timeframe. This includes demonstrable experience of delegating effectively to both manage and develop work, across teams.
6. A flexible attitude to working
7. Excellent IT skills, including word processing, use of Outlook, Word, PowerPoint, Excel and Internet skills. An understanding of how technology can develop an organisation and improve its effectiveness is desirable.

Desirable:

1. Experience of successfully developing/expanding either a large project or a small organisation within a timely strategic framework.
2. Must be able to drive and hold a full and clean driving license
3. Good experience of the education sector
4. An up to date good level of understanding of the academic curriculum
5. Knowledge of current affairs in particular relation to crime and violence in the UK and youth education
6. Dropbox and Podio experience

To apply please email a CV and covering letter to Adam Fouracre at [email protected].

We will only contact successful applicants. Closing date 16th February 2015